I had to go to the bank last night after traditional banking hours, so I went to a branch office inside a grocery store in a nearby community.
While I was there, I decided to pick up a few things. I went to the self-checkout area and there was a woman standing back from all of the checkout stations, waiting for one to open up. I lined up behind her.
Here's where it got uncomfortable. A young couple with a baby in a stroller walked up next to me. When I say "young," I mean it. They looked like they were about 17 or 18 at the most.
They stood beside me for a moment, then moved directly behind one of the stations where a woman was checking out. In other words, they bypassed the line the woman in front of me had started.
The woman in front of me turned to me with a look of outrage on her face. "I'm going to say something," she said.
"Hey, we're waiting here. There's a line. Get in the line," she shouted to the young couple.
(Confession: I hate this kind of thing. I'm definitely the kind who will just let someone go in this type of situation. If they're in that much of a hurry, whatever. It won't kill me.)
The boy turned to her and said, "I see your line. This is my line. I don't have to wait in your line."
Needless to say, it degenerated pretty fast with the woman in front of me calling this kid on his rudeness, and him shouting back at her. It stopped just short of obscenities (well, he might have thrown out one at her) but it was heated.
As it all turned out, the woman in front of me and I both checked out before the pair because the station they picked had a woman there who didn't know how to operate the payment system, so it took her forever.
The whole thing was ugly, largely because of the loud yelling back and forth between the woman and the young couple, but it does raise an issue. What is the protocol for waiting for the self-checkout stations? Form one line or everyone on their own?
What do you do when you think someone is violating the unwritten etiquette? Are you one to speak up or one who would pretend she forgot something and scoot off to another part of the store? A friend of mine said that's what she would have done.
Other options?