Jack and I traveled to
Middleton
today to spend some time with my 11-year old nephew, Louis. The three
of us didn't have any specific plans for the day, but we did end up
going to
McDonald's
for lunch. We had a simple order; two Happy Meals, an Extra Value Meal
#3 and a couple of beverages. Although I was carrying Jack on my right
arm when I ordered, I really don't believe I gave the impression that
my hands were too full to handle a tray full of food. Despite my
self-confidence, a McDonald's employee behind the counter insisted that
I seat myself and the two kids while he brought our food out to us.
Excuse
me?!? Did I hear you correctly? Let me get this straight. You're
offering to fill our order, pour me a Diet Pepsi, carry my tray, and
then seek us out in the dining area? I was flabbergasted! I really did
not expect to receive praiseworthy service in a McDonald's restaurant.
No offense to McDonald's employees, but I've been to enough fast food
establishments to know that this gentleman was acting above and beyond
the normal call of duty.
By the time I got Louis, Jack and
myself seated at a booth, our food and beverages arrived within a few
seconds. Our order made it to the table without me having to risk a
nasty spill and major embarrassment.
Perhaps this helpful
employee is a higher-up manager with extensive customer service
training. Or, perhaps he is just a guy who recognizes when a parent can
use an extra hand. Either way, when it comes to receiving service like
this, "I'm lovin' it".